Hotel was clean, in a good location staff was nice. However, when we went to check out, we complained that the air conditioner was not working. We called at midnight and they said they would send someone up to the room at that time. Of course we were exhausted and we said no hoping that it would improve it did not we woke up in the morning and the air conditioner never called. It was hot. When we checked out, we advised the checkout attendant. He said that he could not give us a credit and that there was no manager in the property, I asked for the managers name. They said that they could not give it to me. I asked at what time the manager would be in. They said they were not sure all this information was provided to me by Alessandro attend on August 16, 2024 at 9:30 AM your time, very disappointed that we did not receive some type of credit for the air conditioner, not working and not cooling the entire night
Thank you