Told hotel way ahead that we are reaching ard 11pm, but no special instructions was given. Only messaged through hotel.com on the day itself as we are traveling there that their reception closed at 10pm. They mentioned about leaving the keys at front desk.
Booked for 2 adult and 1 child, a room with 2 single beds n 2 futon, but only 2 bed when checked in. Check-in document mentioned child stays free. Then 2nd night the reception told us our child too old to be free and charged us the whole stay including the pervious night when no preparation was done for our child. Unreasonable.
Description claimed a few languages spoken, but 3 receptionist we spoken too all struggled with English. So when we explained that it is unreasonable to charge us when they didn't prepare anything for our child on the 1st night, the receptionist just kept repeating herself and told us to message them instead as she can't explain in English.
Throughout the stay, noone explained about the amenities in the chalet.
Bottomline, don't engage this chalet through hotel.com. The charges are not transparent. Extra charge of around 33% more.