One of the worst experiences at a hotel I have ever had. My room had electric shades that were broken and would not close. I didn't realize this until late at night after a 16 hour day of travel. It was uncomfortable because anyone on the street could see into the room and there was no way to block out the lights shining into my face all night. The next morning, I was offered a new room, but I had to leave before 7 am for an event and we weren't able to pack up everything and switch rooms by the time we got the new key. I was told I could do it when I got back. In the afternoon, I was contacted and told very rudely that they would be packing up the remaining items and relocatting our belongings. Well that didn't go over well because no one wants random staff to do that. After being yelled at, we finally came to an ammicable agreement. They promised to replace the shades and we stayed in our original room. I requested to speak to property management multiple times, but never got a call back. The lady who works the overnight shift was simply the rudest person I have ever met in the hospitality industry!! At checkout, she was in the corner sleeping. She informed me the manager didn't care and didn't deal with customer complaints and neither did she. Later,I was contacted by someone else and given credit for 1 night for my troubles. I found the hotel ok, breakfast was decent, it was clean, and many staff members were very nice. But the overall experience was awful. Never again!
