"Our experience was extremely disappointing from start to finish.
We booked and paid for a specific room through Expedia, only to be told upon arrival that the hotel no longer had that room available because they were overbooked. The front desk initially tried to place our family in a room with two full-size beds, which was not suitable for our family’s needs. After explaining the situation, they moved us to a different room, but the television did not work.
We were assured that both the room situation and the TV issue would be resolved the following day. However, when we returned to the front desk the next day, we were again told the hotel was overbooked and that we would have to remain in the same room. The TV was never fixed. We later discovered the issue was that the room had a brand-new TV installed without a cable box connected to it. No effort was made to provide a cable box, repair the issue, or offer any alternative solution.
To make matters worse, when we asked about compensation for not receiving the room we paid for and for the unresolved issues during our stay, we were told a refund was not possible. Instead, we were offered Marriott rewards points if we joined their rewards program. Since we do not travel frequently, those points would have been of little value and did nothing to address the inconvenience we experienced.
Paying for a room that was unavailable, being placed in an unsuitable room, dealing with a non-functioning TV for the duration"
